Wednesday, 12 July 2017
PDF Download » Case Study // Ryman Healthcare
Add into the mix the varying stages of ageing, (with the average being 85 years old) and special needs of residents, along with a very busy team of support staff responsible for the day to day operations of the village, it is no wonder traditional methods of paper, noticeboards and whiteboards were a big barrier to being administratively efficient.
Information changes so quickly that by the time boards were scribbled on or word of mouth passed messages on, it was easily out of date and the system was best described as ‘cumbersome’.
What was life like before Labyrinth’s digital communication solution was introduced to the village?
There was a lack of awareness amongst residents and visitors to the village about daily events and plenty of phone calls to reception to query information. On top of this there were delays in getting important information about maintenance and other matters of health and safety out to the entire village. Proud of the positive changes the digital solutions have brought, Village Manager, Dean Jackson, exclaimed “No – you can’t take it away now!” when asked what he would do without it.
Faced with the issues described above, Ryman Healthcare, the owners of Edmund Hillary Retirement Village, was looking for an innovative solution to improve communications with residents, staff and visitors to the village. Corporate Affairs Manager, David King was tasked with finding a digital communications provider that ticked all the boxes and Labyrinth was head and shoulder above the rest because it offered “the best and simplest application” says David.
strategically in common areas within the main buildings; including reception, foyers, the café etc. as well as providing an in-room TV feed to residents’ apartments. In addition, there is a screen in the staff lunch room for communicating key information to staff.
Village Manager, Dean, is equally impressed with the flexibility of the digital communication solution “Being able to set all the screens up differently is fantastic” he says, as they often have one lot of screens showing information on events and other happenings around the village, another set displaying entertainment features such as news, weather and quizzes and another set providing that personal touch, including messages to celebrate things like birthdays, anniversaries etc. “It provides a real feel good factor for residents” he comments, adding that even he thought “how nice!” when his own birthday was recognised on the screens.
Events Co-ordinator, Michelle Forman, is responsible for the day to day input of information and running of the screens. When asked how easy Michelle finds the system to use she responded with “It’s easy. I’m not an IT person at all.” Michelle believes that they’re a great addition to the village “I think they are fabulous” she says, adding that even though they took a little while for residents to get used to, they are now “making a habit of looking at the screens” and are popular with residents who don’t have to leave the comfort of their own room to access up to minute information about what’s going on in the village. In fact, residents are even helping her keep the content current and relevant by requesting to add birthdays and other messages to fellow residents. She further explains “they have been a great tool for improving the accuracy and recency of information”, removing a lot of frustration around the village. Michelle has also found the support service provided by Labyrinth great and professional “they’re all very lovely and if there’s a problem, they’ll sort it”. The screens have not only been a great visual aid for residents, “they have also been an excellent marketing and sales tool” comments Village Manager Dean when thinking about the increased awareness visitors to the village have about what is on offer. He feels that it is easy for businesses to think that they do a good job of communicating what they do well, however this communication system has provided a great platform for publicising that more widely.
David, from Ryman Healthcare nicely sums up the positive impact this communication solution has had on residents, staff and visitors in the village by saying “If we took it away now there would be a riot”! And he is looking forward to working with Labyrinth in the future to extend their digital capabilities within the Group even further.
Labyrinth's Internal Communication Channel has enabled our client to reach staff and key... Read More
Labyrinth Solutions worked closely with Barfoot & Thompson's IT specialists to migrate their... Read More
An Internal Communication Channel was developed for the flexible office space located at Smales... Read More
NZ Direct Marketing Awards incorporated Labyrinth's Social Media Mashup at their 2017-2018 awards... Read More
Labyrinth's Social Media Mashup was the key element of digital signage at the One Day Festival of... Read More
Our clients have discerning tastes in real estate and also their technology! We've given Property... Read More
A joint venture between Matamata Real Estate and Farmlands Real Estate required us to design their... Read More
LJ Hooker branches in Karaka and Hobsonville took advantage of installing our Touch Window service... Read More
It’s our client's vision to be innovative, lead the industry and surpass expectations, and the 24/7... Read More
A nationwide Digital Menu Board installation is being undertaken within all New Zealand Burger... Read More
The 130 year celebration in 2016 held at the Methven Head Office required a big launch and big... Read More
CaféMedia is seen in selected cafés across Auckland. Café criteria includes serving 4,500+ avg.... Read More
An Internal Communication Channel of 15+ screens was created for multiple requirements at Edmund... Read More
Digital Screens running content through Labyrinth's Contegro Software are displayed proudly in... Read More
A nationwide Internal Communication Channel was developed for the various locations of Hill... Read More
An Internal Communication Channel was created for our client in their 4 nationwide locations. Each... Read More
Fast food locations are an industry that's currently going through many Digital Menu Board... Read More
Customized and up-to-date content for both staff and community which includes the their Radio... Read More
Our 24/7 Real Estate allows passing foot traffic and window shoppers to access Prestige’s extensive... Read More
Our 24/7 Storefront allows passing foot traffic and window shoppers to access The Homestore’s... Read More
Digital signage was required by our client - a busy tourism venture operating at Franz Josef... Read More
Against the backdrop of some of New Zealand’s most beautiful locations, the Scenic Hotel Group... Read More
We’ll help turn your good idea into an impressive outcome!